Terms of Service

1. BUSINESS POLICY

www.venturehub360.com is a product owned by Roots Innovation Labs LLC (and for convenience also referred as “VentureHub360 Platform” and/or “Platform” herein onwards).

VentureHub360 is owned and operated by Roots Innovation Labs LLC. Certain development, support, maintenance, operational, and administrative functions may be performed by affiliated entities, contractors, or service providers located in other jurisdictions, including India.

For acceptance of the Terms and Conditions, you agree to have read and understood what is explained here; and to have assumed all of the obligations that are stated here. You also agree to use the service which is permitted by law and which do not violate or infringe the rights of any. You agree to not use this website for any unlawful activity. You also categorically undertake to not gather or store personal information about other Users or third-parties.

2. PAYMENT

While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

• Lack of authorization for any transaction/s, or
• Exceeding the pre-set limit mutually agreed by You and between “Bank/s”, or
• Any payment issues arising out of the transaction, or
• Decline of transaction for any other reason/s

All payments made against the purchases of services on the Platform shall be processed in the applicable currency as indicated at the time of checkout. The Platform supports major payment currencies as specified during the purchase process.

You understand, accept and agree that the payment facility provided by the Platform is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through collection and remittance facility for the transactions on the Platform. The Platform using the existing authorized banking infrastructure and payment gateway networks.

Further, by providing payment facility, Platform is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price. You, as a User, understand that upon initiating a transaction, you are entering into a legally binding and enforceable contract with Us to purchase the services using the Payment Facility, and You shall pay the transaction price through Your issuing bank to Us using payment facility.

3. REFUND AND CANCELLATION POLICY

This Platform believes in helping its customers as far as possible, and hence provides customer support and a cancellation policy. If you change your mind about the service you have purchased from us, we can refund the purchase price subject to the following conditions under this policy:

• Cancellation of subscription will be considered only if the request is made within three (03) working days of placing an order of subscription.
• The refund request will be initiated when You make a request for cancellation of subscription within first three (03) days from the date of purchasing the subscription, however, 50% shall be deducted towards handling fee and other related charges from the total amount and the remaining amount shall be reimbursed within fifteen (15) working days directly in your account.
• In the event You have used the Platform and has certain issues or grievances kindly raise it to us as per the Grievance Redressal Policy below.
• For electronic payments, refund shall be made through available electronic payment methods, including online banking and electronic fund transfer systems.

4. GRIEVANCE REDRESSAL POLICY

We believe that customer service is imperative for sustained business growth, and we want to ensure that our customers receive exemplary services. This policy document aims at communicating the various mechanisms available for our customer to reach out to us.

5. DISPUTE RESOLUTION

All disputes, controversies and differences of opinion arising out of or in connection with this Agreement, including for the breach and termination of the Agreement which cannot be settled amicably shall be submitted to final and binding arbitration to be conducted by a sole arbitrator.

The arbitration shall be conducted in the English language under applicable international commercial arbitration rules. The governing law shall be the laws of the State of Delaware, United States. The seat of the arbitration shall be Delaware, United States. The arbitration panel shall consist of a sole arbitrator, to be appointed by the company.